Technical Support
Last updated: October 9, 2026
Getting started
- Choose a photo or screenshot, open a file, or send an image to Nimo using the iOS share sheet.
- Review suggested sensitive items. Tap text, select an area, or use the editing tools to cover details.
- Review the result, then choose Share, Save or Save a Copy. These output actions require Nimo Pro.
Frequently asked questions
What is free, and what requires Pro?
Editing, detection and previewing are free. Saving, sharing and exporting, including batch export, require a one-time Nimo Pro purchase. The current lifetime offer has no automatic renewal.
How do I restore my purchase?
Use the same Apple Account that made the purchase. In Nimo, open the Pro purchase screen from Settings → Nimo Pro, then tap Restore Purchases. An internet connection may be needed. If you still cannot restore, email us with your app version and purchase information, excluding payment-card details.
Can I turn off or change the watermark?
Yes. Watermarks are optional and off by default when you open the editor. Free users can preview watermark changes; Pro is required to output the edited image.
Are my images uploaded?
Nimo processes images and recognized text on your device. It has no developer-operated cloud image processing, advertising or analytics SDKs. App Store purchases and system services are handled separately by Apple.
Why did detection miss something or flag ordinary text?
Detection is a suggestion, not a guarantee. Image quality, language, context and the selected rules affect results. Review the image and use manual selection to cover any additional details before sharing.
How do I use batch processing?
Open the menu beside the home-screen filter and choose Batch Redaction. Select up to 20 images, apply rules, review each image, then export. Batch output requires Pro.
Why is the purchase price unavailable?
Check your connection and try loading the offer again. Availability depends on Apple’s storefront and product information. During TestFlight testing, purchases use Apple’s sandbox; contact us if the offer does not load.
What happens when I delete a project?
Deleting a project removes its stored original and preview files from Nimo. It does not automatically remove separate originals or exports in Photos. Use Photos to manage those files. Uninstalling the app removes its local container; device backups may retain copies.
How do I request a refund?
App Store payments and refund decisions are handled by Apple. Visit reportaproblem.apple.com to request a refund.
System requirements
iPhone or iPad running iOS / iPadOS 17.0 or later. Detection and image editing run locally; purchasing and restoring Pro may require network access.
Need help?
Email us with your app version, iOS version and a description of the issue. Redact any private details before sending attachments.
songyufei@gmail.com